Slow Response Times
Most teams take hours or days to follow up, by which time your lead has moved on to a competitor who responded faster.
Insufficient Follow-up
The average lead needs 5+ touches before converting, but most sales teams give up after just 1-2 attempts.
Ineffective Messaging
Generic, sales-heavy follow-up messages that focus on your product instead of addressing the prospect's specific needs and pain points.
Multi-Channel
Leverage SMS, email, voice and video for maximum impact
Perfect Timing
Strategic sequence over 5 days maintains interest
Proven Messages
Templates that drive engagement without sounding desperate
Measurable Results
Track and optimize conversion at each touchpoint
Touch 1: The Instant Response (Within 2 Minutes)
Channel: SMS or Email
Choose the channel with highest open rates for your audience.
Goal: Confirm + Create Curiosity
Acknowledge their action and ask an open-ended question.
Timing: Under 2 Minutes
Speed is critical - response rates drop 10x after just 5 minutes.
Hey [First Name] – saw you grabbed the [resource/demo]. Out of curiosity, what prompted the interest?
Most people we talk to are struggling with [insert pain point]. Just curious—how are you handling this now?
Channel | SMS or Email |
Timing | 6-12 Hours After Touch 2 |
Goal | Build credibility with specific results |
Key Element | Include tangible metrics from similar client |
Attachment | Link or screenshot of case study |
Here's a quick case study: [Client] dropped from 2-hour follow-up to 2 minutes using Charlie AI—and doubled their booked calls.
83%
Higher Response Rate
Video messages get dramatically higher engagement than text-only communications
90s
Optimal Video Length
Keep videos under 90 seconds for maximum completion rates
2-3
Perfect Timing Window
Days after initial contact when interest is still warm
Hey [First Name], just wanted to put a face to the name. I made you this 90-sec video to show how we can help you speed up your follow-up and book more calls.
Want me to build this for you? No pitch—just 10 minutes to show you what it'd look like with your leads.
Same Person Every Time
Consistency builds familiarity and trust. Keep the same sender name and contact info across all touchpoints.
Inject Curiosity + Confidence
Questions that make prospects think, combined with confident (not arrogant) language that shows you know what you're doing.
Automate With Intelligence
Use AI tools like Charlie to personalize and automate this sequence while maintaining the human touch.
Track & Optimize
Monitor which touchpoints get the most engagement and continuously refine your approach.
Stop Leaking Leads. Start Printing Pipeline.
Share your number and Charlie will text you to start a conversation. You can ask questions, explore features, or even request a call directly with the AI.