CHARLIE AI
CHARLIE AI
CHARLIE AI
October release drops 5
October release drops 5
October release drops 5
game-changing updates that transform how you handle leads
game-changing updates that transform how you handle leads
game-changing updates that transform how you handle leads
This October, we shipped a powerful set of features. From intelligent call transfers to multilingual automation, these updates are designed to help you capture more leads, close faster, and scale without adding headcount.
This October, we shipped a powerful set of features. From intelligent call transfers to multilingual automation, these updates are designed to help you capture more leads, close faster, and scale without adding headcount.
Whether you're handling inbound inquiries or running outbound campaigns, these five enhancements will make Charlie feel less like software and more like your best sales rep. One who works around the clock, never misses a follow-up, and speaks your customers' language.
Whether you're handling inbound inquiries or running outbound campaigns, these five enhancements will make Charlie feel less like software and more like your best sales rep. One who works around the clock, never misses a follow-up, and speaks your customers' language.
5 Charlie AI updates that will
change your pipeline
5 Charlie AI updates that will
change your pipeline
1.
Voice live transfer
Voice live transfer
Charlie can now do live call transfers, which means your leads go from qualification to conversation with your team without ever hanging up.
Charlie can now do live call transfers, which means your leads go from qualification to conversation with your team without ever hanging up.
Set specific conditions for when to transfer or route to different team members based on lead type, intent, or keywords. You can include a custom transfer message, so the transition feels seamless.
Set specific conditions for when to transfer or route to different team members based on lead type, intent, or keywords. You can include a custom transfer message, so the transition feels seamless.
Whether you're running outbound campaigns or handling inbound calls, this keeps qualified leads hot and moving through your pipeline.
Whether you're running outbound campaigns or handling inbound calls, this keeps qualified leads hot and moving through your pipeline.
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2.
Multi-message processing
Multi-message processing
Charlie just got smarter about how real people text.
Charlie just got smarter about how real people text.
When leads send multiple messages in quick succession, Charlie now processes the entire conversation thread before responding.
When leads send multiple messages in quick succession, Charlie now processes the entire conversation thread before responding.
This means better contextual understanding, more accurate qualification, and responses that prove Charlie actually "gets it."
This means better contextual understanding, more accurate qualification, and responses that prove Charlie actually "gets it."
No more awkward replies that ignore half of what your lead just said. Just natural, flowing conversations that move deals forward.
No more awkward replies that ignore half of what your lead just said. Just natural, flowing conversations that move deals forward.
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3.
Smarter talk later feature
Smarter talk later feature
Talk Later just got an intelligence upgrade. Instead of immediately scheduling a follow-up when a lead says "late / later," Charlie now runs a smart check first.
Talk Later just got an intelligence upgrade. Instead of immediately scheduling a follow-up when a lead says "late / later," Charlie now runs a smart check first.
It validates whether the lead has the intention to book or needs to be disqualified, and if any actions or conditions should trigger, or if qualification objectives can still be met at the moment.
It validates whether the lead has the intention to book or needs to be disqualified, and if any actions or conditions should trigger, or if qualification objectives can still be met at the moment.
Only then does it schedule the follow-up, ensuring that booking intent is recognized and prioritized. This means fewer premature follow-ups and more conversations that close on the first interaction.
Only then does it schedule the follow-up, ensuring that booking intent is recognized and prioritized. This means fewer premature follow-ups and more conversations that close on the first interaction.
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4.
Reaction recognition
Reaction recognition
Charlie just learned to read the room.
Charlie just learned to read the room.
When leads react to messages with positive emojis [👍 or ❤️] during qualification, Charlie now treats those reactions as confirmation responses and advances the conversation.
When leads react to messages with positive emojis [👍 or ❤️] during qualification, Charlie now treats those reactions as confirmation responses and advances the conversation.
After a call is booked, Charlie stops responding to reactions entirely because that's what a real person would do.
After a call is booked, Charlie stops responding to reactions entirely because that's what a real person would do.
This update eliminates awkward over-replies, keeps conversations feeling human, and lets your leads engage however feels natural to them.
This update eliminates awkward over-replies, keeps conversations feeling human, and lets your leads engage however feels natural to them.
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5.
Multilingual auto-booking
Multilingual auto-booking
Expand your reach without expanding your team.
Expand your reach without expanding your team.
Charlie's multilingual auto-booking lets you serve clients in their native language from first contact to confirmed appointment.
Charlie's multilingual auto-booking lets you serve clients in their native language from first contact to confirmed appointment.
Set up your DM setter in the language you want, and Charlie handles everything: qualification questions, back-and-forth conversation, and proactive calendar slot offers, all in one consistent language.
Set up your DM setter in the language you want, and Charlie handles everything: qualification questions, back-and-forth conversation, and proactive calendar slot offers, all in one consistent language.
This is not just translation, it's a complete native experience that builds trust and drives more bookings from audiences you couldn't reach before.
This is not just translation, it's a complete native experience that builds trust and drives more bookings from audiences you couldn't reach before.
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What Charlie AI's October updates mean for your revenue
What Charlie AI's October updates mean for your revenue
Every feature in this October release is designed to do one thing: help you close more deals without working harder. Voice transfers that keep leads hot. Smarter logic that stops opportunities from slipping through the cracks. Conversations that feel human, not robotic. And the ability to serve customers in any language they speak.
Every feature in this October release is designed to do one thing: help you close more deals without working harder. Voice transfers that keep leads hot. Smarter logic that stops opportunities from slipping through the cracks. Conversations that feel human, not robotic. And the ability to serve customers in any language they speak.
This is what smart automation should look like. Not just faster responses, but better outcomes. Not just saving time, but making more money.
This is what smart automation should look like. Not just faster responses, but better outcomes. Not just saving time, but making more money.
If you're already using Charlie, these updates are waiting for you in your dashboard. If you're not, now's the time to see what you've been missing.
If you're already using Charlie, these updates are waiting for you in your dashboard. If you're not, now's the time to see what you've been missing.
Book a demo, plug Charlie into your pipeline, and watch what happens when your lead generation runs 24/7 without dropping the ball.
Book a demo, plug Charlie into your pipeline, and watch what happens when your lead generation runs 24/7 without dropping the ball.