Charlie Ai

Charlie Ai

Charlie Ai

just got an upgrade
here’s what dropped in April

just got an upgrade
here’s what dropped in April

just got an upgrade
here’s what dropped in April

The Charlie AI upgrade for April is packed with features that actually make a difference. Voice agents can follow custom instructions before offering a CTA, messages now split like real convos, conversations don’t stop after the pitch, and you can train your agent live in Playground.

These updates make Charlie smoother, smarter, and way more human. If you're building with us, you’ll want to see what’s new.

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Voice just leveled up, now you can add instructions before the CTA

Voice just leveled up, now you can add instructions before the CTA

Voice just leveled up, now you can add instructions before the CTA

As part of the Charlie AI upgrade, you can now add custom instructions to your voice agent before it delivers a CTA. This means your voice agent can confirm details or say something important like a legal disclaimer or qualifying question, before offering a time slot or next step.

Just head to your dashboard, open the voice editor, select your voice agent, click on the CTA tab, and add your instruction.

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Your voice agent can now follow those steps first, giving you more control and flexibility in every conversation.

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Charlie just got more natural with shorter, more human-like messages

Charlie just got more natural with shorter, more human-like messages

Charlie just got more natural with shorter, more human-like messages

You can now enable auto-split messaging inside your DM setter to make conversations feel more human. Instead of sending one long block of text, Charlie automatically breaks up longer responses into smaller, natural chunks, just like how people actually text.

You can now enable auto-split messaging inside your DM setter to make conversations feel more human. Instead of sending one long block of text, Charlie automatically breaks up longer responses into smaller, natural chunks, just like how people actually text.

You can turn this on by going to the DM setter, clicking on the General tab on the right side, and toggling on Auto Split Messages.

You can turn this on by going to the DM setter, clicking on the General tab on the right side, and toggling on Auto Split Messages.

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This makes your AI agent sound more thoughtful and easier to follow.

This makes your AI agent sound more thoughtful and easier to follow.

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Charlie Can Now Keep the Conversation Going After the CTA

Charlie Can Now Keep the Conversation Going After the CTA

Charlie Can Now Keep the Conversation Going After the CTA

This adds one of our most requested features: continued conversation after CTA, which applies when auto-booking is turned off.

This adds one of our most requested features: continued conversation after CTA, which applies when auto-booking is turned off.

Before, once Charlie hit the CTA, the chat would end. Now, if someone asks a follow-up question or needs more info, Charlie can keep the conversation going while still guiding them toward the call to action.

Before, once Charlie hit the CTA, the chat would end. Now, if someone asks a follow-up question or needs more info, Charlie can keep the conversation going while still guiding them toward the call to action.

To turn it on, go to your DM setter settings, scroll to the booking section, ensure Autobooking is turned OFF, and toggle ON to Continue Conversations After CTA.

To turn it on, go to your DM setter settings, scroll to the booking section, ensure Autobooking is turned OFF, and toggle ON to Continue Conversations After CTA.

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This unlocks smarter flows, support-style use cases, and more natural interactions that feel less like scripts and more like real conversations.

This unlocks smarter flows, support-style use cases, and more natural interactions that feel less like scripts and more like real conversations.

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Train smarter, not harder... Charlie Playground now supports live feedback

Train smarter, not harder... Charlie Playground now supports live feedback

Train smarter, not harder... Charlie Playground now supports live feedback

You asked for more control, so we built it. With the latest upgrade to Charlie AI’s Playground, you can now train your agents on the spot through real conversations.

You asked for more control, so we built it. With the latest upgrade to Charlie AI’s Playground, you can now train your agents on the spot through real conversations.

Chat with your agent, click the feedback block, rate the response, and add suggestions in plain language… no tech skills required.

Chat with your agent, click the feedback block, rate the response, and add suggestions in plain language… no tech skills required.

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Whether it nailed it, missed the mark, or fell somewhere in between, you can shape how it performs before it ever talks to a live lead.

Whether it nailed it, missed the mark, or fell somewhere in between, you can shape how it performs before it ever talks to a live lead.

All feedback is logged in the agent’s knowledge base, so you can track progress and refine as you go. This is hands-on training made simple.

All feedback is logged in the agent’s knowledge base, so you can track progress and refine as you go. This is hands-on training made simple.

Every upgrade we ship is shaped by real feedback from real use. To our clients, you’re not just users, you’re builders with us. We’re focused on giving you tools that help you run better conversations, close more deals, and create smoother systems.

Every upgrade we ship is shaped by real feedback from real use. To our clients, you’re not just users, you’re builders with us. We’re focused on giving you tools that help you run better conversations, close more deals, and create smoother systems.

Let us know what you love, what’s missing, and what would make Charlie even better for you. We’re here for the long game. Stay calm, change lives, and run your business on your terms.

Let us know what you love, what’s missing, and what would make Charlie even better for you. We’re here for the long game. Stay calm, change lives, and run your business on your terms.